Refund Policy

Order-Confirmation

If you desire an order confirmation from our flower shop we will send it to you by e-mail. You’ll typically receive a notification upon order approval, and another on order delivery. Please note that the order delivery time will not be the exact time of delivery. Our delivery driver will enter the delivery confirmation when he returns from deliveries, which may be at the end of the day.

Customer-Unsatisfaction

Your complete satisfaction is our goal. If you are not satisfied with cosmetic shop’s service for any reason, feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 24 to 72 hours. We are available to help you with any issue that may come up. Please give us a call at +267 71600325 so we may personally help resolve any issue

Failed-Delivery

If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbours were available to accept the order. We reserve the right to attempt a re-delivery if this occurs. Please note that we make every effort to make the delivery on the scheduled date. Because we are working with natural products, sometimes Mother Nature works against us, and a particular situation (leaving on a porch) may be out of our control.

Order Cancellation

Should any customer place an order through Shedol Cosmetics and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

Refused-Delivery

Shedol Cosmetics is not responsible for any order where the recipient refuses to accept the item. Shedol Cosmetics will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Over-Ordering

Shedol Cosmetics is not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Shedol Cosmetics makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.